Order Cancellation Policy
Thank you for shopping with us. This Order Cancellation Policy explains when and how an order may be canceled after it has been placed. By placing an order on our website, you agree to the terms outlined below.
1. Order Cancellation Eligibility
1.1 Orders Eligible for Cancellation
You may request to cancel your order within 48 hours of placing the order, provided that the order has not yet been shipped.
If your cancellation request is approved, the order will be canceled at no cost, and a full refund will be issued to the original payment method.
1.2 Orders Not Eligible for Cancellation
Orders cannot be canceled under the following circumstances:
More than 48 hours have passed since the order was placed
The order has already been shipped, regardless of the time elapsed
Once an order has been shipped, or once the 48-hour window has passed, cancellation is no longer possible.
2. Orders Placed in Error
If you placed an order by mistake or need to make changes after the cancellation window has closed, we recommend waiting for the order to be delivered and then following our Return, Exchange, and Refund Policy.
3. How to Request a Cancellation
To request an order cancellation within the eligible timeframe, please contact our customer support team as soon as possible with the following information:
Order number
Full name used on the order
Reason for cancellation (optional)
Cancellation requests are processed during normal business hours and are not guaranteed until confirmed by our support team.
4. Refunds for Canceled Orders
Approved cancellations will receive a full refund to the original payment method.
Refund processing times may vary depending on your financial institution but typically take 5–10 business days to appear on your statement.
5. Shipped Orders and Returns
If your order has already been shipped or is no longer eligible for cancellation:
Please do not refuse delivery, unless instructed by customer support.
Once the item has been delivered, you may initiate a return or exchange in accordance with our Return & Refund Policy.
6. Policy Changes
We reserve the right to update or modify this Order Cancellation Policy at any time. Any changes will be effective immediately upon posting on this page.
7. Contact Us
If you have any questions regarding this Order Cancellation Policy or need assistance with your order, please contact us using the contact information provided in the footer.
1. Order Cancellation Eligibility
1.1 Orders Eligible for Cancellation
You may request to cancel your order within 48 hours of placing the order, provided that the order has not yet been shipped.
If your cancellation request is approved, the order will be canceled at no cost, and a full refund will be issued to the original payment method.
1.2 Orders Not Eligible for Cancellation
Orders cannot be canceled under the following circumstances:
More than 48 hours have passed since the order was placed
The order has already been shipped, regardless of the time elapsed
Once an order has been shipped, or once the 48-hour window has passed, cancellation is no longer possible.
2. Orders Placed in Error
If you placed an order by mistake or need to make changes after the cancellation window has closed, we recommend waiting for the order to be delivered and then following our Return, Exchange, and Refund Policy.
3. How to Request a Cancellation
To request an order cancellation within the eligible timeframe, please contact our customer support team as soon as possible with the following information:
Order number
Full name used on the order
Reason for cancellation (optional)
Cancellation requests are processed during normal business hours and are not guaranteed until confirmed by our support team.
4. Refunds for Canceled Orders
Approved cancellations will receive a full refund to the original payment method.
Refund processing times may vary depending on your financial institution but typically take 5–10 business days to appear on your statement.
5. Shipped Orders and Returns
If your order has already been shipped or is no longer eligible for cancellation:
Please do not refuse delivery, unless instructed by customer support.
Once the item has been delivered, you may initiate a return or exchange in accordance with our Return & Refund Policy.
6. Policy Changes
We reserve the right to update or modify this Order Cancellation Policy at any time. Any changes will be effective immediately upon posting on this page.
7. Contact Us
If you have any questions regarding this Order Cancellation Policy or need assistance with your order, please contact us using the contact information provided in the footer.